Cambridge Swing Dance C.I.C.

Ticket Booking Terms and Conditions​

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These are the booking terms for Cambridge Swing Dance C.I.C. ("CSD") events where tickets are sold in advance.

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CSD events are organised and run by volunteers who give their time freely to provide events for the dance community.  They are run on very tight budgets to keep the costs down for all.

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Bookings

Fill in the booking form as specified on our website for the event.​ Please answer all questions on the form, ensure your email is correct or you may miss your booking confirmation information.  Note that booking confirmation emails may occasionally be sent to junk or spam folders. If you are able to configure your email to never send mails from cambridgeswingdance.com to spam, that'll help!

 

Where there is a workshop level please answer the questions honestly, be considerate of the other participants and do not over state your level.

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We're a small voluntary group which isn't set up to provide safeguarding for children, so unfortunately people under 18 years old can't dance at our classes and events.

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Booking with a partner

If booking with a partner is an option for that event, partners must be made up of one person as a lead and the other as a follow, and should not switch roles during a class (unless instructed to do so as part of the class!) Where the event is a workshop with defined levels  both partners must register for the same level.

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Payments

Payment is via our website, which takes credit/debit cards and Paypal payments.​  We are unable to accept payments in cash or cheques.

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We may offer discounted tickets for people who would otherwise be unable to afford to attend. See our Access to Dance page for details.

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Your booking is not confirmed until payment is made. Our booking system will email you confirmation of your booking (check your spam folder if this fails to arrive).

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If you are unable to make payment using the booking system for an event, or have any other booking queries, please contact bookings@cambridgeswingdance.com.

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WAITING LISTS

When a ticket is sold out, we may run a waiting list for that ticket. If ticket holders tell us they can no longer attend, we may contact people on the waiting list and offer them a place. If you're on the list, in the weeks prior to the event do check your email for offers of a place, as offers are time-limited to be fair to other people on the list. If you are able to configure your email to never send mails from cambridgeswingdance.com to spam, that'll help!

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We will operate any waiting lists until at least 2 weeks before the event. After that, we will close the lists at some point before the event to allow us time to prepare (we'll announce that on this site). Private resales of tickets will be allowed until the ticket is presented at the front desk of the event, as described below.

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If you are offered a ticket in a private sale, you may wish to contact us to confirm that the seller genuinely holds a ticket before sending them any money. We advise you to be especially cautious of ticket sellers on Facebook, where scams are rife. On the Facebook event page for our events, we'll typically comment from a CSD page underneath genuine sellers, confirming they have a ticket.

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IF YOU CAN NO LONGER ATTEND
 

If you have bought a ticket and can no longer attend:

• If we are running a waiting list for that ticket, you have the option of using the waiting list.​ Contact us by email at bookings@cambridgeswingdance.com and we will offer the ticket to people on the waiting list. If we sell it to one of them, we will refund you directly.

  • If you use this option, you may not also offer the ticket for private sale without confirmation from us first (so we can stop offering it to the waitlist, as there's the possibility of accidentally selling the same ticket twice!)

• Whether or not we are running a waiting list, you have the option of selling your ticket yourself (so that the buyer transfers you the money directly). The QR code on your ticket allows the holder to check in, so you can send it to someone else at any time before it is used at the front desk of the event. This is subject to these conditions:

  • You do not charge the buyer more than the price you paid for the ticket (but you can charge less).

  • The buyer is attending in the same role (i.e. lead to a lead, follow to a follow).

• In all cases CSD may refuse to honour a transferred ticket if we believe the transfer option is being used as a means to reserve or hold tickets, rather than that you are genuinely unable to attend an event unexpectedly.

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REFUNDS

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With the exception of resales via our waiting lists, CSD do not offer refunds if you cannot attend though no fault on our part. We suggest you buy your own insurance (or check whether any existing home or credit card purchase insurance you have covers this) to guard against this eventuality.

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IF WE HAVE TO CANCEL

When CSD cancel an event because of the non-availability of a major part of the event (such as the venue being unavailable, or a teaching couple being unavailable where they are the main focus of the event), we will consider making a full or partial refund after accounting for any expenses we may be liable for or are unable to recover e.g. (other) teachers, travel costs, venues, bands, or equipment hire.

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CSD will not offer refunds where the event goes ahead but a minor part of the event changes (such as a venue change within Cambridge, a band line up change or a teacher change at an event with multiple teachers).

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CSD shall not be liable for any additional expenses or inconveniences you may have incurred due to event changes or cancellation.

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SAFER SPACES

By attending our events, you agree to comply with our Safer Spaces policy. Serious and/or repeated infractions of this policy may result in you being asked to leave without refund, at CSD's discretion. ​

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Data Collection

Cambridge Swing Dance C.I.C. is committed to compliance with the EU General Data Protection Regulations (EU) 2016/679. Our full privacy policy can be found here: CSD Privacy Policy (PDF)

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Data collected during the process of registration for an event will only be used in relation to that particular event, and will not be transferred to third parties except where those parties provide booking or payment services to CSD. We will not hold any registration data longer than necessary.

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Our events may be filmed or recorded without prior notice being given.  By attending events, you grant permission to the Cambridge Swing Dance C.I.C., and others associated with the event including official photographers to use your image, likeness or sounds in any audio, video or photographic display or other transmission, exhibition, publication or reproduction of the event (regardless of whether during or after the event) for any purpose, in any manner, in any medium now known or hereafter developed, and without further authorisation required from, or compensation payable to, you.

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Notwithstanding the above, we will not intentionally use any such material that portrays anyone in a defamatory way, and where applicable we will seek express permission to use specific images in any publicity or training material in accordance with our Privacy Policy.